Website Policy and Disclaimer

The first step to meeting your beauty and aesthetic goals is to meet with Dr. Robey in consultation. To schedule a consultation, you can call our office at 317.721.3905 or submit a form on this site. 

The majority of these consultations are completely complementary; however, some surgeries will require a medical evaluation that is completed for a fee of $150.00. Should your desired procedure require a medical evaluation (e.g. breast reconstruction, revision breast augmentation, scar revision, etc.), the fee is due at the time you schedule your appointment. 

Prior to your consultation, you will be asked to review and complete new patient intake forms. These forms include:

• Registration Form 
• Patient Medical History Form
• HIPAA Consent Form 
• Photographic Consent Form 

Directions to our office from major IN roadways will also be provided. You can fax or email these forms back to us prior to your consultation or bring the completed hard copies with you. 

Then comes the fun part! You will meet with Dr. Robey in consultation for 25-30 minutes. During your consultation/evaluation, you will discuss your goals and desires with Dr. Robey and her medical assistant. Dr. Robey will give you her best recommendations, take measurements and, if you are agreeable, capture some photos. If applicable, you can try on different implant sizes at this time. Should you wish to do so, please be sure to wear a non-padded bra to your appointment. This will give you the most accurate idea of how implants of various sizes will fit your body. 

At the end of your consultation, you will meet with Dr. Robey’s surgery coordinator, who will review with you your tailored surgical quotation. All financial options will be explained in detail at this time. You will also leave the office with an understanding of how the process will move forward should you wish to schedule a procedure with Dr. Robey. Currently, Dr. Robey is booking surgeries 3-4 weeks out from initial consultations. Should you move forward with a procedure with Dr. Robey, this fee can be applied to your surgery. 

 We are happy to inquire about pre-authorization for procedures that may be covered by insurance (e.g. septoplasty, breast reduction, etc.). Insurance inquiries will be completed for a non-refundable fee of $150.00, due at the time of your consultation. We are able to provide a receipt for the consultation/insurance inquiry should you wish to submit the cost to your insurance provider for reimbursement.  

On the day of your consultation, you will receive a surgical quotation. This quote will reflect Dr. Robey’s surgeon fees as well as additional expenses for  the facility and anesthesiologist fees, as well as any special equipment and medications. 

The quote will list two figures for Dr. Robey’s surgeon fee. The first reflects our cash discount offer. Cash payments include cash, money order, cashier’s check, personal check, and ACH bank account information. The second figure reflects our pricing for payments made via credit card, debit card, CareCredit, and Health Credit Services. The last two forms of payment are medical lenders for whom we are a merchant. A line of credit through CareCredit can be obtained via their website. Health Credit Services lines of credit must be applied for through our office at the time of your consultation. 

Your quote may also include pricing for the Exparel pain medication. Exparel is a non-narcotic, slow-release numbing agent that is administered at the time of surgery. The analgesic effects of Exparel last for 72 hours, providing you with an extra boost of comfort during your initial phase of healing. Should you wish to take advantage of this medication, the $350.00 cost for the medication will be added to Dr. Robey’s surgeon fee. 

Your quote will also include pricing for the surgery center. Dr. Robey operates out of the Carmel Ambulatory Surgery Center (CASC) unless otherwise specified. The surgery center sets their own fees, which we are not able to negotiate. The surgery center pricing applies to all forms of payment. The only forms of payment they will not accept are CareCredit and Health Credit Services lines of credit. All surgery cases under six (6) hours in duration will performed as outpatient procedures. Cases six (6) hours and longer in duration will require a 23-hour stay at the surgery center. If this applies to your case, this fee in the amount of $500.00 will be reflected in your surgery quote. 

Upon selecting your surgery date, you will pay a non-refundable deposit of $500.00. This deposit applies to Dr. Robey’s surgeon fee, the balance of which will be due in full two (2) weeks prior to your surgery. There is no deposit for the surgery center; however, they also expect to be paid in full two weeks prior to your surgery. You will make two separate payments, one to Dr. Robey and the other to CASC. 

To make the payment to Robey Plastic Surgery, please call our office at 317.721.3905. 

To make the payment to CASC, please call 317.706.1600. 

Insurance Cases 

In some instances, insurance may fully pay for your cosmetic procedure should they deem it to be medically necessary. Should your case be partially covered by insurance, you will pay what is known as a split case fee. The fee you pay will cover any cosmetic portions of your procedure that insurance will not pay against. While Dr. Robey and CASC are in network with several insurance providers, we always advise patients to do their research into their own deductibles and co-insurance fees to ensure the cost of paying the out-of-pocket full cosmetic case fee. Should you require more information about the surgery center’s potential billing for insurance cases, you can call St. Vincent billing at 317.338.8035. You will need to provide them with the insurance CPT code for your case (our office can provide you with this information). With that code, they will be able to give you an idea of how much they will bill insurance, which will give you a better understanding of how much you may owe down the line. 

As your surgery date nears, there are many things you will need to organize on your end so you can ensure your surgery and healing process goes smoothly. 

Within 24 hours after scheduling your surgery, you will receive an emailed information packet. This packet will include all information you’ll need in preparation for your surgery. All of our policies are outline in this packet, and your signature will be required on all policies to ensure you are in agreement. These policies include:

• Additional Procedure Requests Policy
• Financial Responsibility Policy 
• Surgical Revision Policy
• Schedule Request Consent 

This email will also include your surgery balance information and due dates, and instructions on how to make your payment to the surgery center. Your perioperative instructions will be provided via this email. All applicable supply consents and warranties will also be included. Please review, sign, and return all forms no later than one (1) week prior to your surgery. 

Time Off Work 

For most procedures, we recommend securing one week at home to begin healing. For more extensive cases, such as the Indy Mommy Makeover, we recommend taking up to two (2) weeks off. We are happy to provide you with any necessary documentation, including completion of patient provided FMLA paperwork, to secure you have adequate time off work. We can also provide work notes for your pre and post-operative appointments. In some cases, you will have labor and lifting restrictions. We are happy to provide you with paperwork that reflects these post-operative requirements. 

Caretaker 

As important as giving yourself time to heal is ensuring you have someone to help you for the first 24-48 hours after your surgery. You will not be able to drive, operate machinery, or perform regular tasks for up to 24 hours after receiving general anesthesia. Please provide us with the information of a caretaker who will drive you to and from your procedure and help you at home for the first few days following your surgery. It is a good idea to share your perioperative instructions with your caretaker. 

Pre & Post Operative Instructions 

Once you book your procedure, you will be provided with extensive pre-operative instructions that will let you know how to prepare for your surgery. Dr. Robey may recommend that you cease taking certain medications and/or supplements 2-3 weeks prior to your surgery. She will also recommend that you do not smoke or use any nicotine products for three (3) weeks prior to and three (3) weeks following your surgery. Nicotine negatively impacts your body’s circulation and subsequent wound healing.

Similarly, all anti-inflammatory medications (NSAIDs) will need to be stopped for two (2) weeks prior and two (2) weeks after your surgery. Certain prescription medications may be continued pre and post procedurally. Please disclose all regularly taken medications at the time you book your surgery. 

Please do not eat or drink anything after midnight prior to your procedure. Doing so will result in your surgery being pushed back or rescheduled at a penalty of up to 50% of your surgeon fee. It is okay to take your prescription medications with a sip of water as required. 

Post-procedural instructions vary based upon the surgery. You will be provided with, and will need to sign, procedure-specific post care instructions. This information will include wound care instructions as well as list out any and all restrictions. 

Prescribed Medications 

Prescriptions for all necessary pain medications and antibiotics will be prescribed soon after you book your surgery. These medications generally include narcotic pain medications. Please be aware you are not allowed to drive or operate machinery while taking narcotic pain medications. Our office may have specific instructions for obtaining your prescriptions based on your insurance provider and pharmacy. Please be sure to review all prescription instructions with our office prior to picking up your prescriptions. Please be sure to obtain your prescriptions prior to your surgery.

Most procedures are performed as outpatient procedures, unless otherwise specified on your surgical quotation. 

On the day of your surgery, you will arrive at the surgery center for check-in 90 minutes prior to your procedure, and no later. Your surgery time is subject to move up or be pushed back, so please plan on making yourself available for the entire day. Please bring your photo ID and insurance card with you on the day of surgery.

Prior to your surgery, you will meet with Dr. Robey to review the surgery plan and potential risks for the final time. You will be marked and then taken into the operating room. At this time your anesthesia (either general or local) will be administered and your surgery will begin. 

Immediately following your surgery, you will be taken to a recovery room. You will be awoken from your anesthesia as your vital signs continue to be monitored. If you are staying at the surgery center for the night, you will be taken to your room at this time. One adult guest is able to stay the night with you. They will need to register with the surgery center upon check-in. 

Upon being discharged, your caretaker will be able to take you home. 

Post-operatively, Dr. Robey will check in on you within 24 hours following your surgery. She will want to see you in office two (2) weeks after your procedure -- one (1) week for rhinoplasty and facelift procedures. If you should need it, Dr. Robey will ask you to start your silicone-based scar gel two (2) weeks after your surgery. We carry Biocorneum in our  office. It is the only FDA approved silicone based scar gel, and it is Dr. Robey’s prefered product. After your initial follow-up appointment, Dr. Robey likes to see patients in the following intervals: 

• 6 weeks 
• 3-6 months 
• 1 year 

We understand that unexpected events can arise and that surgeries may need to be rescheduled or canceled. We are happy to accommodate these circumstances, but please be aware that any cancellations or rescheduled surgeries that happen within 30 days of your surgery will be subject to a penalty of up to 50% of your surgeon fee total. The $500.00 deposit is non-refundable in all circumstances. Should I fail to show up for my surgery or fail to contact the office in the event of an emergency, I will be subject to a cancellation fee equal to 50% of the cost of surgery.  All custom implant fees are non-refundable.